Bertha Esparza is all-business. That is why the Mind-Eye Institute named her practice manager for the Institute’s two sites – in Northbrook and St. Charles, Illinois.
“My overall responsibility is to make sure the business operates efficiently,” says Bertha, who earned her associate degree in business management in 2018 from Rasmussen College in North Aurora, Ill.
For Bertha, “efficiency” means bills paid in timely fashion, claims filed, bank statements audited and reconciled daily, payroll reports and accounts receivables updated, necessary office and optical supplies purchased and delivered on time, new office staff recruited and trained, quality customer service protocols met, and staff requests for time-off and sick time properly managed. She even makes time to conduct staff meetings.
Bertha agrees the job requires a lot of multi-tasking, but she is up to the challenge, having previously served as a staff member and billing specialist for Optique EyeCare, which later became the St. Charles site of the Mind-Eye Institute. In fact, she spent a year studying medical billing and coding at the Everest College campus in North Aurora before moving on into business management.
When not keeping the Mind-Eye Institute running smoothly, she is working to keep her household running smoothly. That effort includes her husband and four children, ages 16, 14, 5 and 4. On those rare occasions when she is not waist-deep in responsibilities, Bertha can be found camping, watching movies, and traveling with her family.
She is even sometimes “up in the air” about her activities. “I enjoy parasailing and zip lining across landscapes,” she says.