Mely Peña
Patient Advocate
Mely Peña calls the Mind-Eye Institute “a magical place,” primarily because of the positive changes that occur in patients’ lives when prescribed therapeutic “brain” glasses.
“I have never before been employed in a place where you can actually see major things happen in the lives of patients. That’s why I don’t want to stop working [for the Institute]. I love the patients who come here,” says Mely, who holds the title of Mind-Eye patient advocate.
A certified licensed practical nurse (LPN) who formerly cared for disabled and elderly patients at Chicago area nursing facilities and a teller for four years at Ban Industrial in Chicago, Mely joined the Mind-Eye Institute in 2016, initially serving as a front-desk receptionist for patients and visitors. Today, as a patient advocate, Mely is responsible for responding to patient queries, doing patient phone follow-ups, verifying appointments, processing payments and ensuring patients have the answers and information they need.
She attended Wilbur Wright College in Chicago before enrolling in St. Augustine College where she earned her LPN certification.
When not enjoying family time and caring for her daughter, Sophia, Mely does “a little shopping” as a stress-reliever in her spare moments.